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Terms of Service

Last updated: August 22, 2025

These Terms of Service ("Terms") govern your access to and use of the FillApp browser extension, website, web app/APIs, and related services (collectively, the "Service") provided by FillApp, LLC ("FillApp", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility and Accounts

  • You must be at least 13 years old to use the Service.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  • You agree to provide accurate information and to keep it updated.

2. Subscription, Credits, and Billing

  • Certain features require a paid subscription and/or credits. Current plan details, limits, and prices are shown at purchase and in your account.
  • Auto-renewal. Unless stated otherwise, subscriptions renew automatically each term until canceled. By purchasing, you authorize recurring charges to your payment method for fees and applicable taxes.
  • Free trials. If a trial is offered, it will convert to a paid plan at the then-current price at the end of the trial unless you cancel before the trial ends.
  • Price or plan changes. We will provide advance notice of material price or plan changes. Changes apply to the next term.
  • Cancellation. You can cancel at any time in account settings; cancellation takes effect at the end of the current billing period.
  • Refunds. Fees are non-refundable except where required by law or expressly stated by us.
  • Credits. Credits represent the right to consume Service functionality; they are not cash, stored value, or a gift card, are non-transferable, and may expire at the end of the billing period. Credit consumption varies by task complexity and may change as we improve the Service. We may adjust erroneous credit balances.

3. License and Acceptable Use

  • Subject to these Terms, we grant you a limited, non‑exclusive, non‑transferable, revocable license to install and use the extension and access the Service for your own lawful purposes.
  • You agree not to:
    • Use the Service in any unlawful, harmful, deceptive, or abusive manner, or in violation of third-party site terms.
    • Attempt unauthorized access, probe, scan, or test vulnerabilities, or circumvent security or access control.
    • Bypass CAPTCHAs, paywalls, geo-blocks, or rate limits, or scrape where prohibited.
    • Submit malware, phishing content, or content that infringes IP, privacy, or publicity rights.
    • Reverse engineer, decompile, or misuse the Service except as permitted by law.
    • Use the Service to create, train, or improve competing models or services.

You are solely responsible for ensuring that your use of automation on third-party sites complies with those sites’ terms, policies, and technical controls. You must not use the Service to bypass access controls or paywalls, defeat CAPTCHAs or rate limits, scrape where prohibited, or otherwise access or use any site in a manner that violates that site’s terms or applicable law.

4. AI Functionality and Outputs

  • The Service may use third‑party AI providers (e.g., OpenAI, Anthropic) to process prompts and context you supply. See our Privacy Policy for details.
  • AI outputs may be inaccurate, incomplete, or inappropriate. You are responsible for reviewing results and for how you use them. The Service does not provide legal, financial, or professional advice.
  • You must not input sensitive information you are not authorized to process. Use caution and comply with your own data protection obligations.

Third-party AI providers have their own terms and acceptable-use policies. By using AI features, you agree to comply with those policies. We are not responsible for providers’ services or changes to their models or terms.

The Service interacts with websites only when you initiate or approve a task, and the on-screen trace shows those actions. You are responsible for reviewing and approving actions before completion.

No High-Risk Use. The Service is not designed for use in safety-critical or regulated environments (e.g., medical diagnosis or treatment, emergency services, legal determinations, or other uses where errors could result in death, personal injury, or severe property or environmental damage). You are solely responsible for such uses and for complying with applicable regulations.

4.1 AI Agent Actions and User Responsibility

You acknowledge that the Service includes AI-powered automation capabilities that can perform actions on websites and interact with your data without direct manual control for each individual action. While we strive to provide reliable functionality, AI systems are inherently unpredictable and may:

  • Delete, modify, or corrupt data unintentionally
  • Perform unintended actions on websites or applications
  • Submit incorrect or incomplete information
  • Cause technical issues or system malfunctions
  • Produce unexpected or harmful outcomes

User Supervision Required. You are solely responsible for supervising all AI agent activities and maintaining appropriate oversight and control. You must:

  • Review and approve critical actions before allowing the AI agent to proceed
  • Regularly monitor the AI agent's performance during operation
  • Implement appropriate safeguards and backup procedures for important data
  • Intervene and stop AI agent actions when necessary
  • Verify all outputs and results before relying on them

No Accountability for AI Actions. FillApp disclaims all responsibility and liability for any damage, loss, or harm caused by AI agent actions, including but not limited to data loss, financial losses, business interruption, or any other direct or indirect consequences. You use AI automation features entirely at your own risk and assume full responsibility for all outcomes.

This section supplements and does not limit our general disclaimers and limitations of liability set forth elsewhere in these Terms.

4.2 Sensitive Data Restrictions

You must not use the Service to process information that is subject to heightened legal or contractual protections unless we have a separate written agreement with you that specifically permits it. Prohibited data includes: protected health information (PHI) under HIPAA, full payment card data outside of a PCI-compliant flow, government-issued ID numbers where prohibited, biometric identifiers, children’s data subject to COPPA, and any data categorized as sensitive personal information under applicable law, unless you have all necessary rights and we have agreed in writing to process it. FillApp is not a HIPAA covered entity and does not sign BAAs unless expressly agreed.

5. Privacy and Subprocessors

  • Your use of the Service is subject to our Privacy Policy, which explains how we collect and process information and which permissions the browser extension requires. Read it at /privacy-policy.
  • We engage trusted subprocessors to help deliver the Service. The current list is published at /subprocessors.

If these Terms and the Privacy Policy conflict regarding data processing, the Privacy Policy controls.

6. User Content and Rights

  • You retain ownership of the content you provide to the Service (including prompts, snippets, uploads, and conversation history). You grant FillApp a limited, non-exclusive, worldwide, royalty-free license to host, process, transmit, and display your content only as necessary to provide, maintain, secure, and support the Service and features you choose to use, and to comply with law. We do not use your content to train our or third-party foundation models. We may use aggregate or de-identified telemetry (e.g., feature adoption, latency, error rates) to improve the Service, but not the readable contents of your forms, uploads, or messages.
  • You represent that you have all rights and consents needed to provide your content and that your content does not infringe any third‑party rights or violate law.

7. Intellectual Property

  • The Service, including software, interfaces, design, trademarks, and content (excluding your content), is owned by FillApp and its licensors and is protected by intellectual property laws. No rights are granted except as expressly stated in these Terms.
  • Feedback. If you submit feedback, ideas, or suggestions, you grant FillApp a perpetual, irrevocable, worldwide, royalty‑free license to use and incorporate them without restriction or compensation.

8. Third‑Party Sites and Services

  • The Service may interact with third‑party websites and services you choose to use. Those third parties are not controlled by us, and their terms and privacy policies apply to your use of them. We are not responsible for third‑party content or services.

8.1 DMCA Policy

We respect intellectual property rights and will respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act (DMCA). If you believe content on the Service infringes your copyright, email a notice to legal@fillapp.ai with: (a) your signature, (b) identification of the work and the allegedly infringing material, (c) contact information, (d) a statement of good-faith belief, and (e) a statement under penalty of perjury that the notice is accurate and you are authorized to act. We may remove content and terminate repeat infringers in appropriate circumstances.

Designated Agent: FillApp DMCA Agent, 131 Continental Dr, Suite 305, Newark, DE 19713, USA; legal@fillapp.ai.

8.2 Confidentiality

“Confidential Information” means non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including user content, business and technical information, and security information. Each party will (a) use the other party’s Confidential Information only to perform under these Terms; (b) protect it using at least the same degree of care it uses to protect its own confidential information (and no less than a reasonable standard of care); and (c) not disclose it to third parties except to employees, contractors, and advisors who need to know and are bound by confidentiality obligations at least as protective. These obligations do not apply to information that is public through no fault of the recipient, was rightfully known or independently developed without use of the discloser’s information, or is required to be disclosed by law (with prompt notice where legally permitted). Upon termination, each party will delete or return the other’s Confidential Information, subject to legal retention and routine backup cycles.

9. Beta Features and Changes

  • We may offer beta or experimental features that may change, break, or be discontinued. You accept these features “as is.”
  • We may modify, suspend, or discontinue any part of the Service at any time with or without notice. We will not be liable for such changes.

For paid subscriptions, if we materially reduce core functionality of your current plan during a term, we will provide advance notice and, where required by law, offer a prorated refund upon request.

10. Service Availability and Security

  • We implement reasonable technical and organizational measures to protect the Service. However, no system is perfectly secure or available at all times. You acknowledge that downtime or incidents may occur.

11. Disclaimers

  • THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON‑INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE.
  • WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR‑FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT OUTPUTS WILL MEET YOUR REQUIREMENTS OR BE ACCURATE OR RELIABLE.

12. Limitation of Liability

  • TO THE MAXIMUM EXTENT PERMITTED BY LAW, FILLAPP AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
  • SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF LIABILITY; SOME LIMITATIONS MAY NOT APPLY TO YOU.

13. Indemnification

  • You will defend, indemnify, and hold harmless FillApp and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your content; (b) your use of the Service; (c) your violation of these Terms; or (d) your violation of any law or third‑party rights.

14. Termination

  • You may stop using the Service at any time and may delete your account via the dashboard. We may suspend or terminate your access if we believe you have violated these Terms or pose a risk to the Service or others.
  • Upon termination, your license ends and you must cease using the Service. Sections intended to survive (including ownership, disclaimers, limitations, and indemnities) will survive termination.

Upon termination, we may retain limited records as required by law and for security, as described in our Privacy Policy. You can export or delete your content before termination where available.

Where feasible, we will provide notice of suspension with a brief description of the basis and a reasonable opportunity to cure, except in urgent security or legal situations.

15. Export and Compliance

  • You represent that you are not located in, under the control of, or a national or resident of any sanctioned country or on any restricted party list. You agree to comply with all applicable export control and sanction laws.

16. Governing Law and Venue

  • These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of laws principles. Except where prohibited, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware for any dispute not subject to arbitration or other dispute resolution.

Jury Trial Waiver. You and FillApp waive any right to a jury trial to the extent permitted by law.

17. Changes to Terms

  • We may update these Terms from time to time. When we make material changes, we will post the updated Terms and update the “Effective Date.” Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

18. Contact

If you have questions about these Terms, contact us at:

FillApp, LLC
131 Continental Dr, Suite 305
Newark, DE 19713
Email: legal@fillapp.ai

19. General Terms

Assignment. You may not assign or transfer these Terms without our consent; we may assign to an affiliate or in connection with a merger or sale.

Notices. We may provide notices via email to your account address or through the Service.

Severability; Waiver. If any provision is unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver.

Force Majeure. We are not liable for delays or failures due to events beyond our reasonable control.

Entire Agreement. These Terms together with any order form and referenced policies (including the Privacy Policy) constitute the entire agreement.