BigCommerce Customer Question Response Automation

Navigate to BigCommerce Control Panel. Go to Products > Product Reviews & Questions or check your notification center for pending questions. For each unanswered customer question (up to {{QUESTION_COUNT}} questions): - Read the customer's question - Identify the product they're asking about - Open product page to review: * Product specifications * Available options and variants * Current description and images * Pricing and availability - Analyze question type: * Product specifications or features * Size, fit, or compatibility * Quality or materials * Shipping or delivery * Returns or warranty * Usage or care instructions * Comparison questions - Draft helpful response: * **Direct Answer:** Start with clear answer to their specific question * **Additional Context:** Provide relevant supporting information * **Product Benefits:** Tie answer to product value when appropriate * **Specificity:** Use exact measurements, specifications, or details * **Visual References:** Mention "as shown in image [X]" if helpful * **Alternatives:** Suggest other options if relevant * **Reassurance:** Address any concerns or uncertainties - Response examples by type: * **Specifications:** "This measures 15" x 20" and weighs 3 lbs. It's perfect for [use case]." * **Compatibility:** "Yes, this is compatible with [models A, B, C]. Please verify your model number before ordering." * **Materials:** "Made from 100% cotton with reinforced stitching. It's both durable and soft." * **Shipping:** "Orders ship within 1-2 business days via USPS. Delivery typically takes 3-5 days." * **Care:** "Machine washable on gentle cycle. Air dry or tumble dry low to maintain quality." - Add value in responses: * Care tips or usage suggestions * Warranty information * Related products that complement * Customer service contact for complex questions - Maintain tone: * Helpful and informative * Professional yet friendly * Confident without overselling * Clear and concise - Include call to action: * "Feel free to ask if you have other questions!" * "We're here to help you find the perfect product." * "Let us know if you'd like more information." - Post response - If question requires further research, note to follow up Respond to {{QUESTION_COUNT}} BigCommerce questions. Wait 30-60 seconds between responses.