Shopify Customer Review Response with AI Sentiment Analysis

Navigate to Shopify Admin and open your review management app (e.g., Judge.me, Loox, Yotpo) or product reviews section. For each unresponded review (up to {{REVIEW_COUNT}} reviews): - Read the customer's review and rating carefully - Analyze review sentiment and content: * Rating (1-5 stars) * Positive aspects mentioned * Negative aspects or complaints * Specific product features discussed * Overall tone (happy, disappointed, neutral, angry) * Suggestions or requests made - Check customer information: * Customer name * Purchase date * Product purchased * Order number (if available) * Previous reviews (if any) - Draft response based on review type: * **5-Star Positive Reviews:** - Start with genuine appreciation: "Thank you so much, [Name]!" - Reference specific praise: "We're thrilled you love the [specific feature]!" - Reinforce brand values: "Quality and customer satisfaction are our top priorities." - Invite continued engagement: "We'd love to see you back soon!" - Encourage shares: "Feel free to share photos of your [product] with us!" * **4-Star Positive with Minor Issues:** - Thank them for feedback - Address the minor concern specifically - Explain or offer solution if applicable - Ask if there's anything you can do - Highlight the positives they mentioned * **3-Star Mixed Reviews:** - Thank them for honest feedback - Acknowledge both positive and negative points - Address concerns with specific solutions or explanations - Offer to make it right: "We'd love to turn this into a 5-star experience..." - Provide contact for further assistance * **1-2 Star Negative Reviews:** - Apologize sincerely for their experience - Take responsibility professionally - Address each specific issue raised - Offer concrete solution: * Replacement * Refund * Store credit * Direct contact with support team - Provide direct contact: "Please email us at [email] with order #[number]" - Express commitment to improvement - Response structure: * **Personalization:** Use customer's name * **Acknowledgment:** Reference specific points from review * **Gratitude:** Thank for feedback (even negative) * **Action:** What you'll do or have done * **Solution:** How you're addressing concerns * **Invitation:** Encourage continued communication * **Signature:** Sign with your name or team name - Tone guidelines: * Professional yet friendly * Empathetic and understanding * Solution-oriented * Authentic (not robotic) * Brand-consistent * No defensive language * Positive framing - Handle specific scenarios: * **Product defect:** Apologize, offer replacement, ask for details * **Shipping delay:** Acknowledge, explain, offer compensation * **Wrong item:** Apologize, arrange immediate correction * **Sizing issue:** Offer exchange, reference size guide improvements * **Unmet expectations:** Apologize, understand perspective, offer solution - Add value in responses: * Care tips for the product * Related product suggestions (subtle) * Community or social media mentions * Upcoming improvements or updates - Post response publicly - If serious issue, follow up privately with customer Respond to {{REVIEW_COUNT}} Shopify reviews. Wait 30-60 seconds between responses.